OSSCA Privacy Policy
We take the security of your privacy and information very seriously and are committed to protecting your privacy. At the same time, we will strictly comply with relevant Australian laws and regulations. This Privacy Policy covers our practices for collecting, using, storing, sharing and protecting your personal information. Please read the following terms carefully to understand how we handle your personal information.
1. Information Collection 1.1 We may collect and store the following types of personal information: • Your name, date of birth, gender, nationality, passport number, visa type, contact information, education, work experience and other personal information related to your immigration or study application; • Information you voluntarily provide when using OSSCA's services on our website or through the internet, including but not limited to username, password, email address, phone number, company name, and other information about yourself or your business; • Information that is publicly available for OSSCA to obtain from social media platforms (e.g. WeChat, Xiaohongshu, Facebook, LinkedIn, Twitter, and Google), or publicly available information that we acquire from service providers. • Transaction information related to your use of our services, including, but not limited to, payment amounts, transaction times, transaction methods, etc.; and • Technical information automatically collected through our website, including but not limited to your IP address, device type, operating system, browser type, access time, etc. 1.2 When you visit OSSCA’s websites, you can freely browse without sharing any personal information about yourself. However, we do collect Navigational Information during your visit. 2. How We Use Information We Collect We collect your personal information primarily to provide better service. We may provide your information to other partners, such as solicitors who are specialised in migration law and practice or educational providers, to assist you in completing your application and other related matters. Uses of your information include but are not limited to, the following purposes: • Processing your application for immigration or study as an international student(s) in Australia; • Providing you with the information and services you have requested; • To send you notices, reminders and promotional information; • To analyse and improve our services and website functionality; and • Preventing fraud and abuse. 3. Information Retention and Protection We will take the necessary technical and organizational measures to protect your personal information from unauthorised access, use or disclosure. We will store your personal information on a local server and strictly adhere to the storage period stipulated by the relevant Australian laws and regulations. In accordance with the relevant laws and regulations, we will store your information for a reasonable period until we consider it unnecessary to do so, but no longer than the period specified in the relevant Australian laws. We are currently required, by law, to retain your personal information for at least seven (7) years. 4. Information Sharing 4.1 We will NEVER sell your personal information. However, we may share your personal information with the following third parties to provide you with quality services: • Our affiliates and subsidiaries - we may share your personal information with our affiliates and subsidiaries to provide better service and support; • Partners - We may share your personal information with our partners to provide better service and support. For example, we work with payment processing companies to process your payment information. In such cases, we will only share information necessary to ensure that the minimum information necessary to provide the service is shared. OSSCA partners include and are not limited to the types listed in section 4.4; • Statutory authorities, law enforcement agencies or investigative bodies - We may share your personal information with government departments, law enforcement agencies or investigative bodies to comply with laws, regulations, or other legal obligations, or to protect the rights, property or safety of us, our customers or others. 4.2 We will only share your personal information in the following circumstances: • When your written consent is obtained to share your personal information; or • In accordance with relevant legal requirements, we must comply with laws, regulations, and other legal obligations to share your personal information. 4.3 We will take reasonable steps to ensure that any third parties with whom we share your personal information, including our affiliates, partners, and law enforcement agencies, will comply with applicable privacy and data protection laws. 4.4 Third-party partners with which we share your personal information may include but are not limited to, the following types. • Schools, universities or other educational providers (in the case of your application to study as an international student(s) in Australia); • Employers, sponsors, or immigration authorities (when you apply for a visa or visas); • Government agencies or other regulatory bodies (where required by law); • our partners or agents to help us provide the services you need; and • a third-party agency authorised by you. 5. Security Measures OSSCA will take reasonable technical and administrative measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We regularly evaluate our security measures and strive to protect your personal information from unauthorised access and use. 6. Your Rights As our customer(s), you have the right to: • Access, correct, update and delete the personal information we hold about you; • To request restrictions on the way we process your personal information; and • Request that we provide you with a copy of your personal information. If you wish to exercise these rights, please do not hesitate to contact your responsible advisor in writing, via letter or by email. You can also contact one of our friendly staff with the information below and give written instructions. We will process your request as soon as possible. Contact Details: Mailing address: Suite 288/65-71 Belmore Road, RANDWICK NSW 2031 Email: enquiry@ossc-qicheng.com For customers within Australia: 1300 345 886 For overseas customers, call: +61 433 929 162 7. Social Media Features Our website or social media platforms we use may include features such as "Like" and "Share" buttons or any other interactive widgets and mini-program(s) that run on our websites. These features may collect your IP address and the pages you visit on our websites and set a cookie to enable the feature to function correctly. You may be exposed to social media features and widgets hosted directly or indirectly by third parties when you use our websites or the services we provide through the internet. This Privacy Policy does not apply to any of the features and widgets mentioned above. Your interaction with these features is governed by the privacy policies and other policies of the companies that provide those features. 8. External Websites Our websites may provide links to other websites. We do not control and are not responsible for the content or practices of any such other websites. Our provision of such links does not constitute an endorsement by us of those other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to the privacy policies and other policies that they have. 9. Privacy Policy Updates and Complaints OSSCA may update this Privacy Policy from time to time. When we make material changes to our Privacy Policy, we will notify you through our website or other appropriate means. Please review this Privacy Policy periodically to stay informed about how we protect your personal information. If you have any questions or complaints about our Privacy Policy or how we handle your personal information, please contact our customer service team. We will make every effort to resolve your concern(s). You can contact our customer service team at: Address: Suite 288/65-71 Belmore Road, RANDWICK NSW 2031 Email: complaint@ossc-qicheng.com For customers within Australia: 1300 345 886 For overseas customers, call: +61 433 929 162 If you are still unsatisfied with our response, you can escalate your complaint to the relevant regulatory body.